RESOURCES & INFORMATION ABOUT YOUR NEW HOME
Thank you for choosing Thomas Homes
This Owner’s area is to help you find what you need if you have any questions regarding your new home, from instruction manuals and How to guides to reporting any snags. Please be sure to explore the information here before contacting us as most issues can be easily remedied and call outs may be charged if the fault is not build related.
call 01635 244 155
during office hours
FOR OUT-OF-HOURS EMERGENCIES SEE BELOW.
OUT OF HOURS EMERGENCY?
CALL 01207 503 293
In the extremely rare event that your property is left without power, water or heating, we have provided 24-hour emergency cover for you as part of your two-year warranty. This cover is available 24 hours a day, 365 days a year. Please be aware that if you call us as an emergency and your situation does not fit one of the categories below, we reserve the right to charge you for the callout. The table below will assist you in determining the urgency of your issue.
Please note all Customer Care related enquiries, including emergencies, should be directed to our Customer Care Department during our office opening hours
Suspected gas leak
|If you suspect a gas leak, call National Gas Emergency Services 0800 111 999|
Complete failure of the heating or hot water
|Check your owner manuals and ensure the water and gas (if applicable) supply is not turned off|
Water leak that cannot be contained
|Immediately turn off the supply at the mains|
Complete failure of electrics
|Check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance|
|An ’emergency’ flood, caused by blocked drains and threatens to enter the home|
In the event of loss of gas, electricity or water supply, first check it has not been caused by a general failure or ‘switch off’ in your area before either contacting our Customer Care Team or using our Emergency out of ours number. Should your home have a gas or water leak, immediately turn off the supply at the mains.
Please note this will take you to our Customer Service site.