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Cedarwood street scene

OWNER’S AREA

INFORMATION ABOUT YOUR NEW HOME

Thank you for choosing Thomas Homes

This Owner’s area is to help you find what you need if you have any questions regarding your new home, from instruction manuals and guides to reporting any snags. Please be sure to explore the information here before contacting us as most issues can be easily remedied and call outs may be charged if the fault is not build related.

 

customer care
call 01635 247 950

for further guidance

Built to exacting standards, all our homes come with a two year developer’s warranty and a ten year structural warranty for added peace of mind.

Email Customer Care

OUT OF HOURS EMERGENCY?

In the extremely rare event that your property is left without power, water or heating, we recommend you contact the relevant subcontractor direct as detailed in your handover packs.

The table below will assist you in determining the urgency of your issue.

Please note all Customer Care related enquiries will most likely be dealt with during office hours

 

Emergency

Action

Suspected gas leak

If you suspect a gas leak, call National Gas Emergency Services 0800 111 999

Complete failure of the heating or hot water

Check your owner manuals and ensure the water and gas (if applicable) supply is not turned off

Water leak that cannot be contained

Immediately turn off the supply at the mains

Complete failure of electrics

Check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance

Flooding

An ’emergency’ flood, caused by blocked drains and threatens to enter the home

In the event of loss of gas, electricity or water supply, first check it has not been caused by a general failure or ‘switch off’ in your area before either contacting our Customer Care Team or using our Emergency out of ours number. Should your home have a gas or water leak, immediately turn off the supply at the mains.

 

HOME OWNER GUIDES

you can resolve most issues here

Our home owner guides provide advice on how to solve many common issues and get the most out of your new home.
View Guides

REMEDIAL WORKS

2 year developer defects warranty

Whilst we endeavour to ensure there will be no problems with your new home, house building is a complex process with many different trades and services, so remedial work is sometimes required.
Remedial Work

BUILDING GUARANTEE

10 year structural warranty

Our support doesn’t just end when we hand over the keys. As a privately owned business, we care about and recognise the value of relationships. That’s why we make you, our customers, our first priority.
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