March 03, 2024
HBF Star Rating success! *****
Thomas Homes partake in the HBF Star Rating customer satisfaction survey.
As we are a smaller builder, we do not build enough new homes to quality for a star rating under the strict statistical guidelines set out under the scheme. However, in the last survey year (2023/24), we built 19 homes, the purchasers of which returned 12 valid questionnaires under the scheme rules. Using the results from these questionnaires, we achieved the equivalent of a 5 Star rating for the key question “would you recommend your builder to a friend?”